About the client
Founded in 1934, as the first national business engaged in the manufacturing and distribution of petroleum products under Egyptian management, the Cooperation Petroleum Company (CPC) is one of the Egyptian petroleum sector firms.
CPC, being a pioneer in the field, began its digital transformation journey with the goal of improving performance, giving consumers a better user experience, and avoiding service interruptions.
Given CPC’s growth and wide branch coverage, the necessity for proactive monitoring and management of the whole ITÂ environment has arisen.
1. Existence of 1200 Petrol stations needed to be linked with the HQ in CPC IT environment
2. Multiple existence of vendors throughout CPC application, devices and systems resulted in a large environment of 8000 users
3. Monitoring all active components (routers, network, wireless, servers, systems, and services) and be able to detect any issues and fix it ASAP.
1. Design and implement required processes based on a worldwide acceptable standard such as ITIL
2. Develop the service catalog by discovering all IT components and building service hierarchies mapping the discovered components to different business services
3. Deploy advanced tools and systems to collect logs, and monitor the availability, performance, and faults of the discovered components to attain end-to-end monitoring
4. Operating scheduled preventive maintenance, health-checks, and updates for all in scope systems to avoid any performance degradation or system failure.
5. Providing periodic relevant reports and dashboards to give better visibility to COOP management on the performance of the IT setup with the needed information for   each corresponding stakeholder.
1. Provide highly qualified and dedicated technical to work on fixing any issues in the centralized Operations Center in CPC.
2. Develop and tailor tools and dashboards to address CPC operations center business needs to achieve higher visibility and productivity instead of using normal ping and excel sheets
3. On time response to any incident requiring intervention.
4. Automate repetitive activities and well-known issues handling using automation scripting
5. Analyze business processes and implement processes to address the business needs through automated and tailored systems to enhance and control business flow, tickets responses and resolution.
1. Building a fully acquainted technical team for CPC, capable of sustaining their environment to achieve un-interrupted operations
2. Supporting CPC management and decision makers and becoming CPC’s advisory and their technical arm
3. Achieving almost real-time monitoring of schools’ health and identification of issues root causes
4. Ability to pinpoint chronic issues root causes and detect threats to block them