Your IT Transformation Partner

SOC

  • SOC

Center of Operations Excellence

Transform your operations from IT infrastructure management to business service management. The main purpose of your IT solutions is to guarantee the best uninterrupted user experience, that’s why we follow a unique approach that includes building you service catalog, discovering your assets and systems hierarchy, managing your systems, monitoring all your elements, and developing all levels of reports and dashboards with remediation layer of automated actions and controls.

 

Our Center of Operations Excellence is built on 3 main pillars

Systems

  • Bring what you have, and we bring the rest to gain all the power of management, monitoring, automation, and reporting that you need. Our architecture covers all these functionalities for your servers, endpoints, users, and applications feeding an advanced correlation engine to leave not chance for missing a detail or wasting time troubleshooting in the wrong direction.

Processes

  • ITSM standards guide the operations and avoid falling into common issues that might impact your operations. Have your ITIL processes specially tailored for your environment and aligned with your industry standards. Followed by their implementation on a state-of-the-art service desk systems with compliance and analysis reporting.

Team

  • Have your infrastructure operated by a team of experts with deep knowledge of all aspects of your infrastructure, providing all levels of support, backed by tools experts that know the solutions inside out. Have this team managed by supremely experienced managers that not only manage the team but also manage the communication with your vendors when needed.