Your IT Transformation Partner

Endpoints Management

Endpoint Management

With the multitude of working arrangements in place today, corporate devices and systems are rarely within a specific -let alone fixed- geographical boundary.  This is forcing IT management teams to use a wide range of tools and technologies to assure business continuity and productivity by managing and monitoring devices’ and systems’ performance, security, and availability all while proactively planning and keeping track of assets.  Adding to the challenge is the fact that users increasingly connect to corporate networks over the internet. This often necessitates granting users more control over their devices (to install software for instance) which complicates management and increases risk.

Data Collection and Endpoints Monitoring

  • Data collection works extensively making use of system and network tools to discover comprehensive details on endpoints, network nodes, network topology.
  • Data collection features include the following:
  • End-user analytics
  • Hardware and software assets inventory
  • OS and 3rd party versions, licenses, and update status
  • Endpoint information including but not limited to name, uptime, assigned IP addresses, last seen, last login by, domain name if any
  • Launched executables’ details including name/path per user
  • Logged errors
  • Print jobs’ details including user, filename, page count/size and color
  • Resource performance including CPU, memory, storage/activity per process
  • File operations including creation, modification, and deletion

Endpoint Management

  • A range of management capabilities is available to utilize extensive out-of-the-box management actions even on devices connected over the internet.
  • Find endpoints using software/hardware details or user-assigned tags
  • Create and maintain up-to-date and ready-to-install software packages
  • Install and uninstall software
  • Application Whitelisting and Blacklisting.
  • Fully control the endpoints to remotely run applications, create & edit registry keys, and run commands.
  • Initiate backup including to cloud storage
  • Remote shutdown or restart
  • Control bandwidth utilization and even limits it per process.
  • Apply policies to control printing per user quota, specific printers, or color/BW options
  • Define different role-based administrator privileges

Endpoint Analytics

  • Analytics takes collected and monitored information to the next level by analyzing and correlating it to provide deep behavior, performance, security and cost insights.  By providing these insights, this engine not only saves time and resources enabling IT teams to focus on complex issues that require human intuition, but also keeps a record of knowledge that is far more useful than basic utilization or performance stats.
  • Such knowledge is invaluable for technical and financial strategy and planning.  License renewal for instance, can benefit from user behavior analytics to ensure licenses are purchased or renewed only for users who need them rather than on a flat per-role basis.

Network Traffic Insights

  • By bringing together details about network traffic and application behavior, this enables you to not only identify and localize current or potential network issues but also enables you to pinpoint their root-causes as quickly as possible weather it is a process hogging network bandwidth or an application behaving suspiciously.
  • Network traffic insights also offers a log of connectivity issues which enables reporting on malicious network connections both in real-time and retrospectively.  Failed TCP/UDP negotiations for instance can be a source of frustration because of their inherent resilience.  Connections are re-attempted until successful and when it is, user is left with a feeling that the network is just slow or not reliable.  By being able to roll-back and see where connections failed, software or network issues can be identified even if the user was not aware of them or was unable to clearly explain them.