Job Brief
A Technical Support Engineer, also known as a remote support engineer, helps in resolving technical issues within different components of systems, such as software, hardware, and other network-related IT problems.
A systems engineer troubleshoots issues and install new systems, while utilizing different monitoring tools and systems
Technical support engineers are highly skilled in identifying and fixing technical problems, including operating system and platform configuration and account setup, and operational systems.
Apart from possessing excellent analytical and problem-solving skills, these engineers should have solid verbal and written communication skills. A technical support engineer should be able to work calmly when under pressure. IT support specialists should be good team players. A technical support engineer should take responsibility for all technical issues.
Technical Responsibilities:
- Maintain essential IT operations, including operating systems, security tools, applications, servers, email systems, laptops, desktops, software, and hardware
- Utilize different monitoring and enterprise management tools to identify and classify issues and performance/availability issues
- Ensure proper logging of all issues.
- Support in remote implementationa activites.
- Follow standard procedures of the organization to resolve issues by escalating them to the relevant team if required
Qualification & Experience:
- Bachelor’s degree.
- Proven work experience in IT operations
- Expertise in supporting large-scale distributed systems
Skills:
- Good English.
- Able to work under stress.
- Customer Oriented.
- Good Communication Skills.
- Able to work on a shift Basis.
- Working knowledge of operating systems; hardware servers and storage, enterprise backup and recovery procedures, system performance-monitoring tools, active directories, and virtualization
- Technical Certification is a plus.
- Analytical Skills and attention to details.
- Self-motivation and willingness to learn;
Work Location:
The Operations Engineer will work in Cairo
